Police Service Officer

The City of Naperville’s Police Department seeks a full-time civilian Police Service Officer to staff the front lobby service desk and perform various tasks for the Police Department, including handling reports (in person and over the phone), investigating non-in-progress criminal incidents, fingerprinting, follow-up phone calls and interviews, handling/submitting evidence, greeting and assisting the public, and other duties as assigned. The Police Service Officers may assist in the future Real Time Information Center (RTIC). This is a full-time position; exact days and schedule are to be determined, and will be between the hours of 8am – 6pm.

This position is represented by the Metropolitan Alliance of Police (MAP) 744 Union.  Wage rates and other benefits are subject to the language in the COLLECTIVE BARGAINING AGREEMENT (Download PDF reader).

This position will complete criminal and non-criminal reports and walk-in accident reports, assist facility customers (e.g. deliveries, community groups, tours, training classes, etc.), answer and forward phones calls at the front desk, and enforce applicable laws accordingly (local ordinance violations, traffic citations, complaints/warrants, etc.). The position is also expected to collect data from various databases and information systems to conduct research, as well as preliminary and follow-up investigations.

High school diploma and a minimum of three years of experience in law enforcement, investigations or a related capacity are required. Special consideration will be given to those applicants with law enforcement experience and education. An Associate’s degree in a related field is preferred. All candidates must possess a valid Illinois driver’s license and will be required to successfully pass a polygraph test as well as a post-offer drug screen. Top candidates will have knowledge of police practices and services, including Illinois criminal and traffic laws. Strong communication skills with an emphasis on exemplary customer service are required.

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

Click here (Download PDF reader) to learn more about the benefits offered by the City of Naperville.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN E. O. E.

CLICK HERE (Download PDF reader) for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.